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FAQ

  • What type of service does Royale provide?

  • How do I open a Royale International account?

  • Does the Royale International Group provide packaging materials?

  • What is the maximum size and weight of shipment that I can send?

  • Do you offer a drop off service?

  • Are there any additional handling charges apart from the courier fee?

  • Why would I being charged for tax and duty where I am sending out a sample of no commercial value?

  • Can we send shipments to a P.O Box?

  • What are the different costs between a box and a pouch delivery?

  • What kinds of documents are needed for sending parcels?

  • Is Pick-Up Service available during public holidays?

  • What should I do if I do not have a physical air waybill on hand? Can I use a photocopy?

  • I want to issue an airway bill myself, is it possible?

  • Do I need to provide an invoice for a gift?

  • Can I send COD/Freight collect shipment to overseas?

  • Can I request my shipment to be delivered at specific date/ time?

  • Can I reroute packages that have been sent or make an address correction?

  • Can I hold a package to consignee to pick up at destination office?

  • How can I track my shipments?

  • Do I have to process a customs declaration in Hong Kong? Where can I get the details?

  • What kinds of items are restricted?

  • How do I make a loss/ damage claim?